The reason why I gave Toyota Town all fives is because of Mario Caballero. Car salespersons have the reputation of being dishonest and less than honorable in their dealings with the consumer. Mario is different. He is bringing back integrity to the profession. From start to finish he was easy to work with, humble, honest, and sincere. This is the kind of guy you would want as a friend. Go to Toyota Town and ask for Mario!
I was very pleased with the amount of time that they spent with me during my purchase of a new Avalon. It continued when I picked it up. They went through all of the features of the car and set up many of the protocols. This is a quality organization, dedicated to achieving customer satisfaction.
We just purchased a 2013 Blizzard Pearl Toyota V-6 Venza XLE on May 30, 2013 from Toyota Town of Stockton, California. We have to commend Kevin Hamlin for giving us one of our best, easiest, courteous & most pleasant car buying experiences. We want to recommend Kevin Hamlin from Toyota Town of Stockton for a wonderful, personable vehicle purchasing experience.
My wife and I had been looking to purchase a Toyota Venza. We went to check the Venza?s out and test drive one. We really liked the spaciousness, drivability and accessory options in the Venza XLE, but we found out the color white was not available, it was a special order. None of the Venza?s on the lot had the color, interior or accessories my wife wanted, and she was not going to be pressured into buying something she did not want. We also wanted the Costco price. She realized she was going to have to order a Venza to get all her options.
I helped her research on the internet. I found the Kelly blue book website where she could put all the options & accessories she wanted on the Toyota Venza and ask for a quote from 3 dealerships. Before she could even print out the information, Kevin Hamlin from Toyota Town of Stockton called us. He was very polite in asking her exactly what options she was looking for in the Toyota Venza she wanted to purchase. He was patient and thorough in listening to her request for the Venza XLE, V-6, FWD, exterior color, interior color & accessories she wanted on the new vehicle. He confirmed all the information and within an hour was calling us back to say he found one. He set up an appointment with us to discuss all the details and price. He actually wanted us to go over what information we found in our research on the Toyota Venza, as we wanted the Costco price. There was no pressure to purchase something we did not want. We negotiated a great price, hassle free. All we had to do was wait for the vehicle to arrive to the dealership. When our Venza arrived at the Stockton Toyota Dealership, Kevin called us to let us know. He had ordered all our accessory parts and gave us updates on when the vehicle would be ready for pick-up. On the day it was ready Kevin went over all the vehicle and accessories with us to confirm everything to our satisfaction. Our 2013 Blizzard Pearl Toyota Venza XLE V-6 was worth the wait.
If you know exactly what you are looking for in a Toyota vehicle and want a wonderful vehicle purchasing experience with someone who listens to your needs, call or go to Toyota Town of Stockton, California and ask for Kevin Hamlin.
Ive always gotten my service here since 2004 when i got my LE corolla.. For like $14,000...i was getting my car serviced when i traded My LE for a Sports Corolla a year later .. Was able to get $11,900 back for my LE and put into the new corolla...service was awesome.. Everybody has been nothing but polite and helpful in Parts And Service Everyone knows dealers are more pricey than your average so called mechanics out there. But ive come to trust this place so much, they are willing to work with me in getting my car maintained even when i have money issues. They would tell me what really needs to be done and what can wait and what not. Ive never had a problem in my car. I know i can trust them in taking care of my car so that it will last longer with great care and maintenance. 2005 and ive got like nearly 200,000 miles on it. And im still coming here.. I dont make much money at all, but im still able to work with the guys here.. I tell em what i need and want for my car and they know why i keep coming back..
This is the second time that we have bought a car at this dealership and had an excellent experience. My husband bought a used Toyota Highlander in 2009. I bought a 2013 Highlander SE last week through the Costco Auto Program. I was referred to Adam, who does internet sales. He was great. He called me right away and answered all of my questions without making me feel pressured. I called all of the Toyota dealerships in the area and the Stockton Toyota Town was the cheapest for this car. I was so happy that they had my color in stock and the exact car that I wanted. He did do some research to help me find a white one but I didn't want to pay more for the color so I got silver. 0% financing and no payment for 90 days sealed the deal for me. I planned to wait until October to buy a new car but Adam made it too easy so we went for it. I lOVEEE my new car.
Helen and I found Louis to be completely competent, friendly, well-informed regarding the vehicle we were interested in (Prius) and a great help in selecting the model we ended up purchasing. Following the sale, he continued to be of great assistance providing a missing users manual and helping me set up the Entune service with my iPhone so that bluetooth calls and music were accessible. I would recommend him to anyone interested in purchasing a new or used vehicle from your dealership. In fact, I would score him with all "10"s on this survey if that were possible.
Kevin and his team had the car, style, make with accessories delivered to the dealership. Once there the experience I had purchasing the car was bar none the best. I was never pressured, Kevin was always professional and he really defied every stereo-type that I had about car salesmen. I would definitely go back to Kevin for my next purchase and would recommend any person looking for a new or used Toyota to do the same.
I love my new Prius C Hybrid!
We usually hate vehicle shopping so this has a fairy tale ending. We knew what we wanted and researched prices online. When we clicked on the Internet sales for other dealers, they wouldn't proceed without a phone number, but Kevin emailed us right away and worked with us that way straight through, which was our preference. He found a better vehicle than we had in mind for a better price than we expected and no monkey business. We came in with our own financing, but Jeff in loans found us as good a rate at the closing without the extra fee. We were in and out in two hours. This was the smoothest experience we have had with a new vehicle experience. Kudos to all who made it happen!
P.S. A different dealership we had tried had four different people calling us on the phone instead of working with us by email--just what we did not want to happen! They started out saying they couldn't give us what we wanted and trying to talk us into something else. Then, two days later, after we came home from Stockton happy, there was a phone message from a manager saying they thought they could match our needs...Just why we usually hate vehicle shopping.
Before coming to the dealer I did my own intial research on the internet of the likely cause of the problem I was experiencing with my Prius. It turns out that it was symptomatic of an inverter pump failure on the Prius. Previous years of the Prius had this item recalled and replaced without charge. However, my vehicle is a 2008 which is one year outside of the recall which included 2007 at the latest. I called the Toyota service hotline to get more details, and they confirmed that the recall would not be honored for the 2008 model unless at a later date the number of failures of the inverter pump required them to do so. After calling around to three dealers, Rick at Toyotatown offered to replace it for free anyway, if it was indeed the problem. I brought it in, was provided top notch customer service, and after it was confirmed that it was the inverter pump, was able to leave without paying anything and was even offered a coupon to get the car washed because it was raining on the day of the service. I have never received such service at this level of excellence from any dealer in the past. I believe that they have likely run into the inverter pump problem enough in the past and were preemptively solving the problem rather than put a customer through a delayed recall process. Such an approach is in the customer's best interest and should be to their credit.